
FAQs
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All sales are final.
Refunds or exchanges are at the discretion of the Box Office and require 24-hr notice.
Play selections, artists, and performance dates subject to change.
No backpacks, laptops, or briefcases are permitted inside CRT theatres. Only bags smaller than 12″ x 6″ x 12″ will be permitted inside. Patrons with over-sized or prohibited items will be asked to return them to their vehicles or discard them. An exception will be made for medically necessary items.
Over-sized and prohibited items are unable to be stored at the theatre.
Tickets can be purchased online up until the start of a performance from the calendar on our Home page
We accept Visa, MasterCard, Discover, and American Express. We are a cashless office.
All tickets will be emailed directly to patrons. We are a paperless box office. You need only show your ticket directly from your phone for scanning.
Please plan to arrive at least 15 minutes prior to curtain.
Latecomers will be seated at the discretion of house management.
This Mansfield town site has a great updated list!
There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. The theatre is air conditioned during the summer months and kept cool year-round.
Seating charts are available here.
Content information is provided one week prior to opening for each production on the show’s web page.
Children must be at least 4 years of age or older to attend CRT productions.
Not all productions are suitable for young children.
All patrons, regardless of age, must have a ticket.
Students – All children and students, regardless of which school they attend, may receive the student discount. 1 ticket per ID.
Groups – A group discount is available for groups of 10 or more people. Call the box office for more information. (860) 486-2113
Veterans/Active Duty Military – 50% off the adult ticket price, with a minimum of 2 tickets purchased. Call Box Office to redeem.
* Discounts must be mentioned at the time of purchase. Discounts cannot be applied to previously purchased tickets. Not all discounts are available online.
Wheelchair seating is available in all 3 theaters. Please inform the sales office prior to purchase if wheelchair seating is required.
Assisted listening devices are available for the Nafe Katter and Harriet S. Jorgensen Theatres. They may be picked up at the box office one hour prior to the performance.
Service animals are the only animals allowed in our theaters.
We offer American Sign Language interpreted performances for select shows, please contact the box office for more information.
In the unlikely event of a show cancellation, a cancellation notice will be posted on our website and we will attempt to contact ticket holders for that performance by phone and email.
Cancellation information will also be posted on our phone system, and website. Performance cancellations are rare and are usually decided late in the afternoon for an evening performance. We do not offer refunds when a performance has taken place. When a performance is canceled due to inclement weather or other reasons, alternatives will be assessed at that time regarding possible exchanges or refunds.



CRT BOX OFFICE | 860-486-2113 | crtboxoffice@uconn.edu